Customer FAQS
Here are some commonly asked questions and the answers about our gift registry. Further details about our policy can also be found in your welcome letter and terms and conditions. If you don't see your question, please contact us.
General Questions
What is a Gift Registry/Wishlist?
A gift registry contains a list of gifts that you have selected and you'd like to receive. It can be used for any gift-receiving occasion -- birthdays, weddings, baby showers, graduation, Christmas, etc.
It also contains many other features that help you celebrate your event and manage the gifting process -- features such asa an on-line announcement page, on-line photo albumn, RSVP, Guestgook, Gift Summary, E-notification, etc.
Why set up a Gift Registry?
A gift registry can help you avoid unwanted and duplicate gifts, and makes it convenient for your friends to buy you the perfect gift.
I noticed that this gift registry is "Powered by eWish". What does that mean?
It means that ComputerGear has contracted with eWish to provide the key gift registry functions -- everything from creating and updating the gift list to accepting and routing gift orders to us for delivery. By using their systems, we're able to devote more resources to merchandising and service that you expect from ComputerGear. After careful investigation, we learned that they are one of the leading gift registry operators in the country and have been creating and operating gift registry systems since 1999. Their systems are secure and privacy policies are the same as ComputerGear's.
To set up a gift registry, click here. Or just click on the "Add to Wish List" button on every product page and the system will automatically check to see if you're logged in. If not, it will ask you to either log in, or if you are new to the system, take you through the registration process.
Is it possible for me to make a registry purchase by phone or mail?
Yes, just let us know your purchase is a registry purchase so we can update your list. Contact Customer Care by email at service@computergear.com or phone at 425-883-9052 x101 M-F 9AM-5PM PST.
Is it possible for me to ship internationally using the registry?
No, not at this time.
Does it cost anything to register?
No, registration is free.
How do I register for more than one event like graduation and wedding?
You can set up a separate registry for each event. When your guest types in your name in the Search Registry box, all your registries will show up with the event name.
My registry says "This space is reserved for a personal message from...". How do I customize this space with my personal message?
If you are already registered, please use the “Already Registered” box to login, go to the "Registry Changes" section and then enter a personal message under "Event Information." If you would like to add a personalized picture, you can upload a picture to your photo album and then select it as your registry picture.
I'm logged in as the Registrant, how do I know what my registry looks like to my guests?
Click on the "Guest View" link. This will allow you to see what your registry looks like from the Guest's point of view. Or you can also log out of your registry and log back in as a guest.
Is there a way to keep strangers from logging into my gift registry?
Yes, we allow you to assign an optional guest password that restricts access to your registry. You can select a Guest Password by going to the "Registry Changes" section of your registry and entering a guest password.
When you see a ComputerGear gift that you'd like, just click on the "Add to Wish List" button.
How do I control the order in which my gifts are listed on the Gift List?
Gifts are listed in alphabetical order. So if you want a Power Station to appear on the top of your list add a number "1" to the name. For example "1-PowerStation". You can also assign a category to the gift to control its order.
How do I delete gifts?
Go to the "Gift List" section of your registry and check the "Delete" box next to the gift you want to delete.
How do I edit the quantity or description of the gifts?
Go to the "Gift List" section of your registry and check the "Edit" box next to the gift you want to edit.
How do I let my friends know where I am registered?
There are a variety of different way to let your friends know about your registry. The traditional approach is through word of mouth. Some customers may also use a registry card or print a link on their invitation. You can also use our E-Notification system to send an email letting them know about the registry.
A more subtle approach is to use the on-line RSVP system or the photo album. Once your friends are on the RSVP page or the Photo Album then they are already inside your registry.
How do my friends access my registry?
The easiest way is for them to use the “Search for a Registry” box to find your registry.
We can also take orders by phone 24/7 by calling 800-373-6353. If you are placing a phone order, please let us know that it is a gift registry order so that we can remove the gift from the gift list. If you need to reach our Customer Care Department in regards to a specific product or shipping question, please call Customer Service M-F 9:00A to 5:00P at 800-373-6353 or email us at service@computergear.com.
Do we accept checks?
Yes, please refer to our Order Info page for details.
When a gift is purchased from the registry, it is automatically forwarded to ComputerGear where it is processed, packed and shipped. Please refer to our Order Info page for shipping and delivery information.
How do I return an unwanted gift?
To exchange or return an item, package it securely in its original packaging with warranty info, etc. , and enclose a note with your name, address, and phone number or alternatively a copy of the invoice and a note detailing what action you’d like us to take once the return is received in our warehouse. If there is any payment due as a result of the difference between the items, say you need an XXL size instead of that M size, please enclose the additional fee with your exchange order. There are no additional shipping charges to send out the exchange. Please refer to Returns and Exchanges for more details.
My gift arrived broken, what do I do now?
If your package arrives damaged, please save the original packaging and call us Monday through Friday 9AM to 5PM PST at 800-373-6353 or email service@computergear.com for replacement and to file a claim with the carrier on your behalf. Please refer to Returns and Exchanges for more details.
Does it cost anything to use your on-line photo album?
No, this is a free service.
How do I upload a picture to my photo album?
Log in to your registry, go to “Photo Album” and click on “Add Photo”.
How do I add a picture to my on-line announcement page?
Upload the picture to the photo album and then click “Select this picture for my registry” link.
What kind of image files can I upload?
Gif and jpeg images.
Does your system accept TIF files?
No.
What resolutions should I use for my uploaded pictures?
For best results we suggest no images larger than 600X400 pixels. The resolution should be 72dpi. You can upload bigger files but they won’t improve resolution since our system automatically reformats the picture on the computer screen. It will just increase your upload and download times.
How do I change the resolution/image size of my pictures?
You’ll need to use a photo processing software. If you don’t have one, there are many free ones out there. Check Google or download.com for a listing.
Do you have a limit on how many pictures I can keep?
Yes. There is a limit of 50 pictures or 2 megabytes, whichever comes first.
How long do you keep the pictures in the system?
The pictures are automatically purged after the account has been inactive for more than 6 months. If you would like to keep pictures in there longer, just log in periodically.
What If I don’t have a scanner or a digital camera, can I still add pictures to my photo album?
Yes, many photo labs now offer picture scanning services.
ComputerGear Customer Care