ComputerGear Shopping Help and FAQs
Find quick answers to common questions below...
Ordering and Checkout Questions
How do I determine sizes and washing instructions on your products?
Refer to our SIZE CHART
What are your shipping methods and rates?
We ship the most economical and fastest method using USPS and UPS and SHIPPING RATES depend on merchandise total.
Do you ship to PO Boxes, military, AK, HI and USA territories?
Yes, these orders ship USPS. We will contact you if there's any additional shipping fees than posted due to the weight of your package. Don't forget military addresses are subject to clearing customs and other delivery restrictions.
What are your return and exchange policies?
It's easy -- follow the directions on the back of your invoice for RETURNS AND EXCHANGES
When will my order ship?
Most orders ship 1-2 days after we receive them from WA state. Orders are held for checks to clear and credit card authorization. Please take this into consideration during peak holiday seasons.
Do you have RUSH shipping?
Rush shipping (2-4 business days) available for lower-48 USA deliveries of most *in-stock items on credit card purchases placed before 12:00 noon PST. Back ordered items ship when available via Standard shipping.
What payment methods do you take?
We take VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER and PAYPAL (online only), checks and money orders (US$, mail orders only). Orders held until checks clear and credit cards approved. Please take this into consideration during peak holiday seasons.
Do you ever offer discounts and promotions?
Can I use a coupon?
PROMOTIONAL OFFERS can only be applied to a new order placed before the expiration date, cannot be combined with other offers, and COUPON CODE MUST BE ENTERED/MENTIONED WHEN ORDER IS PLACED to receive discount. Sorry, FREE SHIPPING only applies to orders shipped STANDARD to the lower 48 states. CODE CAN NOT BE ADDED TO ORDER ONCE PLACED
Do you have a holiday delivery schedule?
For 2019, order STANDARD shipping by noon 12/18 and RUSH shipping by noon 12/20 for Christmas delivery.
Order Status Questions
How do I track my order?
At the end of our shipping day, we will email you a shipping confirmation with the tracking number. Just click on the link to track shipping progress.
My order/back order has not arrived?
For fast shipping, we may ship partial orders unless otherwise specified. Back ordered items ship when available (usually within 1 week) via Standard shipping. Sometimes the back order will arrive before the rest of your order. You will not pay an additional shipping fee when your back order is shipped. Please check your shipping confirmation email and click on the link to track shipping progress. Our order-taking USA operators use another computer system and CAN NOT HELP YOU if you call the order line or after hours.
My order shows delivered but I don't have it?
Please check around mailbox, front steps, mudroom, garage door, side door, inside front gate, etc. (how do you think we got this list!) with everyone in the household who may pick up the mail/packages including house guests, husbands and teenagers (they're the worst for stashing stuff!) FIRST. Then email us first at email@example.com or contact Customer Care Dept. at 888-360-4327 Monday through Friday 9 AM to 5 PM PST only. Our order-taking USA operators use another computer system and CAN NOT HELP YOU if you call the order line or after hours.
An item is missing from my shipment?
For fast shipping, we may ship partial orders unless otherwise specified. Back ordered items ship when available (usually within 1 week) via Standard shipping. Sometimes the back order will arrive before the rest of your order; if the order number ends with a "B" you received your back order first. You do not pay an additional shipping fee when your back order is shipped. If all of the items you ordered are listed on your packing list and you are missing an item on the packing list, Email us at firstname.lastname@example.org. Our order-taking USA operators use another computer system and CAN NOT HELP YOU if you call the order line or after hours.
I received the wrong item/damaged item?
Email us at email@example.com. Our order-taking USA operators use another computer system and CAN NOT HELP YOU if you call the order line or after hours.
Item doesn't work?
If there is a manufacturer's warranty, contact the manufacturer listed on the package insert for replacement or warranty work as to not void your warranty. If item is not warrantied, please email us at firstname.lastname@example.org. Our order-taking USA operators use another computer system and CAN NOT HELP YOU if you call the order line or after hours.
Gift Wrap and More Questions
Can you not send prices with my gift order?
If you are shipping to a different address that the billing address, we'll assume your order is a gift and only send a packing list with no prices.
Can you send a gift message?
Yes for a free gift message, note your message in the comment section of your order.
Can you gift bag my gift?
Yes, add a gift bag to your item during the checkout process and we will gift bag your item with an all occasion red gift bag for you.
Do you send an invoice with a gift order?
No only a packing list ships with a gift order.
Can I purchase or redeem gift certificates online?
Refer to GIFT CERTIFICATES
Do you have a volume discount or corporate gift discount?
Refer to our VOLUME DISCOUNT/CORPORATE GIFT schedule.
What is your guarantee?
Satisfaction Guaranteed -- If you are not completely satisfied with your ComputerGear purchase, return it to us and we will gladly exchange it or refund your money, less shipping charges -- whatever you prefer.
Will you match another store's price?
We will match any competitor's non-clearance price upon the time of your purchase of in-stock merchandise. Just mention the competitor, the item link and their price when ordering on-line in the comment section or to the Customer Care associate when ordering by phone and we will adjust the price, after verification when we process your order. Price must be regular sale price and item must be in-stock -- no discontinued items, clearance items, special purchase items or auction items -- and verifiable on-line. Price match must be requested at the time the order is placed. There will be no price adjustments after your order is placed.
Is this website safe?
Yes, watch for the toolbar to change to "https" denoting a secure web site when you start the checkout process.
My Account Questions
Why should I "sign up" or "register"?
How do I get a FREE CATALOG?
How do I unsubscribe from your email list?
You can unsubscribe yourself anytime by clicking on the link on the bottom of any ComputerGear email.
How do I unsubscribe from your email?
How do I unsubscribe from your catalog mailing list?
You may remove yourself from our paper catalog mailing list at any time by: Email: service@ComputerGear.com Customer #, first and last name, and address on mailing label with REMOVE in the subject box. UNFORTUNATELY WE ARE UNABLE TO TAKE CATALOG REMOVAL REQUESTS OVER THE PHONE. Please note due to catalog production time lines, it takes 4-6 weeks to be removed from our mailing list. You may receive one more catalog after you have requested to be removed from our mailing list but be assured, it will be the last catalog you receive.
Buyers Guide Questions
Who is ComputerGear and how do I contact you?
Read about ourComputerGear story!
How socially responsible is ComputerGear?
Find out about our SUSTAINABILITY EFFORTS and CHARITIES we support!
What do your customers say about you?
We've got the best customers but don't take our word for it. Read what our CUSTOMERS SAY ABOUT US
International Shipping Questions
Do you ship internationally?
Refer to our INTERNATIONAL SHIPPING POLICIES
Recent Press Releases
Recent PRESS RELEASES.
If we use YOUR new product idea in our next catalog, we'll give you a $25 gift certificate!
Email your product idea to Customer Service and if we use it, we'll send you a $25 ComputerGear gift certificate. It's that simple!
How do I submit my company's product?
Send actual sample with wholesale pricing to us and we will email a Product Info Sheet to you to start the process.
Do you sell wholesale to qualified resellers?
Yes, please refer to our WHOLESALE POLICY to start selling ComputerGear in your store!
What are some other fun computer links?
Follow these FUNNY LINKS for a laugh! Some of them are really old.