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    Find quick answers to common questions below...

    Ordering and Checkout Questions
  • How do I determine sizes on your products?

  • How do you ship and what are your shipping rates? We ship using USPS and UPS.

  • Do you ship to PO Boxes, military, AK, HI, and USA territories? Yes, these orders must ship USPS. We will contact you if there's any additional shipping fees than posted due to the weight of your package. Don't forget military addresses are subject to clearing customs and other delivery restrictions.

  • What are your return and exchange policies? It's easy, just follow the instructions on the back of the invoice.

  • When will my order ship? Most orders ship 1-2 days from WA state. Orders are held for checks to clear and credit card authorization. Please take this into consideration during peak holiday seasons.

  • Do you have RUSH shipping? RUSH shipping (2-4 day delivery) available for lower-48 USA deliveries of most *in-stock items on credit card purchases placed before 12:00 noon PST. Back ordered items ship when available via STANDARD shipping.

  • Do you have a holiday delivery schedule? Order by noon 12/18 with STANDARD shipping and noon 12/20 with RUSH shipping for Christmas delivery.

  • What do you recommend for washing instructions?

  • Do you ever offer DISCOUNTS AND PROMOTIONS Yes, sign-up for our next email promo coupon today!

  • Can I use a coupon? PROMOTIONAL OFFERS can only be applied to a new order placed before the expiration date, cannot be combined with other offers, and COUPON CODE MUST BE ENTERED/MENTIONED WHEN ORDER IS PLACED to receive discount. Sorry, FREE SHIPPING only applies to orders shipped STANDARD to the lower 48 states. CODE CAN NOT BE ADDED TO ORDER ONCE PLACED ONLINE OR BY PHONE

  • We take VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER and PayPal (online only), checks and money orders (US$, mail orders only). Orders held until checks clear and credit cards approved. Please take this into consideration during peak holiday seasons.

    Order Status
  • How do I track my order? At the end of our shipping day, we will email you a shipping confirmation with the tracking number. Just click on the link to track shipping progress.

  • My order/back order has not arrived? To expedite your merchandise to you as soon as possible, we may ship partial orders unless otherwise specified. Back ordered items ship when available (usually within 1 week) via Standard shipping. Sometimes the back order will arrive before the rest of your order. You will not pay an additional shipping fee when your back order is shipped. Please check your shipping confirmation email and click on the link to track shipping progress. Our order-taking USA operators use another computer system and CAN NOT HELP YOU if you call the order line or after hours.

  • My order shows delivered but I don't have it? Please check around mailbox, front steps, mudroom, garage door, side door, inside front gate, etc. (how do you think we got this list!) with everyone in the household who may pick up the mail/packages including house guests, husbands and teenagers (they're the worst for stashing stuff!) FIRST. Then email us first at service@computergear.com or contact Customer Care Dept. at 888-360-4327 Monday through Friday 9 AM to 5 PM PST only. Our order-taking USA operators use another computer system and CAN NOT HELP YOU if you call the order line or after hours.

  • An item is missing from your order? To expedite your merchandise to you as soon as possible, we may ship partial orders unless otherwise specified. Back ordered items ship when available (usually within 1 week) via Standard shipping. Sometimes the back order will arrive before the rest of your order; if the order number ends with a "B" you received your back order first. You do not pay an additional shipping fee when your back order is shipped. If all of the items you ordered are listed on your packing list and you are missing an item on the packing list, Email us at service@computergear.com. Our order-taking USA operators use another computer system and CAN NOT HELP YOU if you call the order line or after hours.

  • I received the wrong item/damaged item? Email us at service@computergear.com. Our order-taking USA operators use another computer system and CAN NOT HELP YOU if you call the order line or after hours.

  • Item doesn't work? If there is a manufacturer's warranty, contact the manufacturer listed on the package insert for replacement or warranty work as to not void your warranty. If item is not warrantied, please email us at service@computergear.com. Our order-taking USA operators use another computer system and CAN NOT HELP YOU if you call the order line or after hours.

    Gifting
  • Do you send an invoice with a gift order? No only a packing list ships with a gift order.

  • Can you send a gift message? Yes for a free gift message, note your message in the comment section of your order.

  • Can you add a gift bag?

  • Can I purchase or redeem gift certificates online?

  • What about corporate gifts?

    Guarantees
  • What is your guarantee? Satisfaction Guaranteed -- If you are not completely satisfied with your ComputerGear purchase, return it to us and we will gladly exchange it or refund your money, less shipping charges -- whatever you prefer.

  • Will you match another store's price? We will match any competitor's non-clearance price upon the time of your purchase of in-stock merchandise. Just mention the competitor, the item link and their price when ordering on-line in the comment section or to the Customer Care associate when ordering by phone and we will adjust the price, after verification when we process your order. Price must be regular sale price and item must be in-stock -- no discontinued items, clearance items, special purchase items or auction items -- and verifiable on-line. Price match must be requested at the time the order is placed. There will be no price adjustments after your order is placed.

  • What is your privacy policy?

  • Is this a secure web site? Yes, watch for the toolbar to change to "https" denoting a secure web site when you start the checkout process.

    My Account
  • Why should I "sign up" or register?

  • How do I get a FREE PAPER CATALOG?

  • How do I unsubscribe from your email list? You can unsubscribe yourself anytime by clicking on the link on the bottom of any ComputerGear email.

  • How do I unsubscribe from your catalog mailing list? You may remove yourself from our paper catalog mailing list at any time by: Email: service@ComputerGear.com Customer #, first and last name, and address on mailing label with REMOVE in the subject box. UNFORTUNATELY WE ARE UNABLE TO TAKE CATALOG REMOVAL REQUESTS OVER THE PHONE. Please note due to catalog production time lines, it takes 4-6 weeks to be removed from our mailing list. You may receive one more catalog after you have requested to be removed from our mailing list but be assured, it will be the last catalog you receive.

    Buyers Guide
  • Who is ComputerGear and how do I contact you?

  • How green is ComputerGear?

  • What charities does ComputerGear support?

  • What do customers say about you?

  • Do you offer volume discounts?

    International Shipping
  • Do you ship internationally and what are your policies?

    Press Room
  • Recent Press Releases

    Other FAQ
  • If we use YOUR new product idea in our next catalog, we'll give you a $25 gift certificate! Email your product idea to Customer Service and if we use it, we'll send you a $25 ComputerGear gift certificate. It's that simple!

  • How do I submit my company's product? Send actual sample with wholesale pricing to us and we will email a Product Info Sheet to you to start the process.

  • Do you sell wholesale to qualified resellers?

  • What are some other fun computer links?










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