- Lost your packing list? Pack in original packaging, unwashed and unworn in resalable condition with original warranty info, package inserts, etc. with your name, address, and phone number (or alternatively a copy of the invoice) describing what action you’d like us to take once we receive the item. Send it securely to Attn: Customer Care Dept ComputerGear, Inc.19510 144th Ave NE #E5 Woodinville, WA 98072
- Exchanges? Ship exchange item to us and there's no additional shipping charges for us to send your exchange to you. If there is any payment due as a result of the difference between the items, please enclose the additional charge and payment method with your exchange
- Credits? issued in the same manner the purchase was made, usually same day we receive in our warehouse. Please allow one billing cycle for credit card credits to show up on your statement. Checks are mailed within two weeks. If you purchased your item through Amazon or PayPal, we process the return and they will credit your account. Sorry, shipping fees are not refundable.
- Damages? Email us at firstname.lastname@example.org or contact Customer Care Dept. at 888-360-GEAR Monday through Friday 9 AM to 5 PM PST only within 30 days of delivery for a refund or replacement. Any items reported damaged after 30 days will not be replaced or refunded. While we manufacture most of our items and shirts, some science kits and home decor is manufactured by other companies. Please refer to the packaging on the box to contact the manufacturer for those defective items.
- Questions? Email us at email@example.com or contact Customer Care Dept. at 888-360-GEAR Monday through Friday 9 AM to 5 PM PST only. Our order-taking USA operators can not help you if you call the order line or after hours.
- Sorry, due to our low price points we’re unable to accept “return postage due” items, COD’s, issue call tags or pay for return postage and such packages will be refused.
- ComputerGear has the right to charge a small restocking fee or not issue a refund in the event of a return not in resaleable condition or a product abuse or misuse. Contact us if you have questions.
- Custom items are not returnable. Please call in advance for an RMA in the event multiples of non-custom products need to be returned. A 20% restocking fee applies for returns of multiples. Returned items will ONLY be accepted with an RMA number listed on the lead carton and MUST be in original condition with instructions, warranty and original packaging intact. Please email at firstname.lastname@example.org with any questions.
- International returns are usually not cost effective. Please email us email@example.com with questions.
HASSLE-FREE RETURNS AND FREE EXCHANGES You can exchange or return unused items at any time - there's no time limit. Just follow the instructions on back of the packing list!